Here’s how this works

Bringing a guitar in for the first time? Here’s the path from first hello to playing it again — no surprises, no upsells, no jargon.

Five steps, start to finish

01

Tell us about your instrument

Complete our Service Request Form and tell us what instrument you have, what issues you’re experiencing, and what work you’d like us to evaluate.
02

Schedule your drop-off

After submitting the form you’ll receive a link to schedule your drop-off appointment. Customers shipping instruments can follow the shipping instructions instead.
03

Diagnostic & estimate

We’ll evaluate the instrument, discuss our recommendations, and provide an estimate before beginning any work.
04

On the bench

Once you’ve approved the estimate we get to work. For multi-week projects we send updates as we go — and we never tack on charges without checking first.
05

Digital invoice & pickup

Once repairs are complete you’ll receive a digital invoice. After payment (or if paying in person), you’ll schedule a pickup appointment using the link provided.

No upsells, no surprise charges

We strive for full transparency with our customers. We’ll present our recommendations in the quote and, once approved, we’ll do the work. It’s that simple.

Send us the details

Ask questions or complete our intake form to book a repair